Episode 23: Handling Naughty Clients | Refine For Wedding Planners with Amber Anderson

In this episode, I talk about naughty clients and how to redirect them. We cover the following in our chat:

• Contracted clients

• Non-planning partners that invade our inbox (their moms)

• Giving benefit of the doubt

• Initial redirection and education, all the way to firing them

• What to say and how

• And most importantly, how to prevent them in the first place!

Resources from this episode:

• Check out our email template kits here!

• Episode 06: Worst Response to a Bad Review

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