Ep 76: When A Vendor You Refer Underperforms

The vendors we recommend are a reflection of us, so knowing how to respond when they underperform is important. In today's episode, we talk about:

  • Your own liability

  • Reflecting on anything you could have done differently

  • Documenting everything

  • Addressing and resolving it

  • Talking with the client

  • Next steps for the relationship

Products mentioned in this podcast:

The Boundary Management Kit

Thank you to our sponsor, Braden Drake of Not Your Average Law

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Ep 77: Are You Sure You Own Your Own Planning Documents?

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Ep 75: Managing Toasts and Speeches